Terms of Use

These Terms of Service govern your use of services provided by Family Legal Ltd, including those offered through our brands Mediate UK, Family Law Service, and associated websites.

1. About Family Legal Ltd

Family Legal Ltd operates multiple brands providing family mediation services, court form completion assistance, and related support services for families in England and Wales.

2. Services Provided

Family Legal Ltd provides the following services:

• Family mediation services and Mediation Information and Assessment Meetings (MIAMs) through Mediate UK
• C100 court form completion services through Family Law Service
• Information and guidance on family law matters in England and Wales
• Signposting to appropriate legal and support services

3. Booking and Service Delivery

Services are booked through our respective websites:

• Mediation and MIAM services: via Mediate UK booking system
• C100 form completion services: via Family Law Service website

When you book a service, you will receive confirmation and further details via email within 3 working days.

For C100 form completion services, if you require a MIAM before proceeding, completion of your form may be delayed until after your MIAM has taken place.

4. Cancellation Policy

Your Right to Cancel

Under the Consumer Contracts Regulations, you have the right to cancel any service within 14 days of booking.

Important: If you wish to book and receive the service within the 14-day cancellation period, you expressly agree that the service will commence immediately and that you waive your right to cancel once the service has been provided or has commenced.

Standard Cancellation Terms

You have the right to cancel any service within 14 days of booking, unless the service has already been provided or commenced, or you have agreed to waive this right by requesting the service begin immediately.

MIAM Cancellations

• Cancellations made more than 24 hours before your scheduled appointment: Full refund
• Cancellations made within 24 hours of your scheduled appointment: No refund (full fee retained)

C100 Form Completion Cancellations

• Cancellations made before work has commenced: Full refund within 14 days
• Cancellations made after work has commenced: No refund (service has been provided)

How to Cancel

To cancel a service, contact us at admin@mediateuk.co.uk with your booking reference and full name.

5. Payment Terms

Payment is required at the time of booking unless otherwise agreed. All prices are subject to VAT where applicable.

Refunds, where applicable, will be processed within 14 working days of your cancellation request.

6. Professional Standards and Regulation

Mediation Services (Mediate UK)

All mediation services and MIAMs provided by Mediate UK are regulated by the Family Mediation Council (FMC). Our mediators follow the FMC Code of Practice and maintain professional indemnity insurance.

C100 Form Completion Services (Family Law Service)

C100 form completion services are provided by qualified McKenzie Friends and legal practitioners. These services are not regulated by the Solicitors Regulation Authority. Family Law Service operates as an unregulated legal service provider.

7. Complaints Procedure

We are committed to providing high-quality services. If you are unhappy with any aspect of our service, please contact us:

• Email: admin@mediateuk.co.uk
• Phone: 0330 999 0959
• Post: Family Legal Ltd, Access Business Centre, Willoughby Road, Bracknell, RG12 8FB

We will:

• Acknowledge your complaint within 7 working days
• Provide a full response within 30 days
• Work with you to resolve the issue fairly and promptly

For complaints about mediation services, you may also contact the Family Mediation Council if you are not satisfied with our response.

8. Limitation of Liability

Family Legal Ltd provides information and support services but does not provide legal advice. You should seek independent legal advice for your specific circumstances.

We are not liable for any decisions you make based on information provided through our services. Our liability is limited to the amount paid for the service in question.

9. Data Protection and Privacy

We process your personal data in accordance with UK GDPR and the Data Protection Act 2018. Please see our Privacy Policy for full details on how we collect, use, and protect your information.

10. Intellectual Property

All content on our websites, including text, graphics, logos, and images, is the property of Family Legal Ltd or our licensors and is protected by copyright laws.

11. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our services after changes are posted constitutes acceptance of the updated terms.

12. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

14. Contact Us

If you have any questions about these Terms of Service, please contact us at admin@mediateuk.co.uk